All Over The State Moving & Storage

I was expecting to be taken for a ride, especially in dallas. I was completely surprised by the professional service, positive attitudes, and total accommodation made to me during my move. From the office people providing an accurate quote and treating me like they actually wanted my business, to the mover's who picked up and dropped off our stuff that were so professional, I was completely satisfied with this service. On top of it all, they promised to adjust the price of the move once a total inventory had been taken of the stuff we were moving. No questions asked, they adjusted the rate and charged me based on what I was moving, rather than trying to squeeze me for every single dime. Thanks again for making a stressful move absolutely stress and worry free.

Service cost: $1100

The person that you initially speak with to get a quote is professional and prompt. It isn't until the movers actually come that you get screwed over. How surprising! I'm assuming the good reviews on here are from people who work at the company. They were late for pickup and drop off, unprofessional, not prepared, added $1500 more to the bill, didn't know how to wrap things properly, expensive and fragile items were broken during delivery, the men were rude and they didn't care what went into the boxes together. House hold cleaners with collectible baseball cards, sure?! Save yourself the headache.

Service cost: $3500

They broke more than half of my furniture and won’t offer me any recompense other than .60 a pound. When I said that was not acceptable, Rose told me they have a lawyer. Lost a piece of furniture, they don’t care. DO. NOT. CARE. Mover told me it’s my fault for having cheap furniture. They also charged me $1000 more than my “binding estimate” and then tried to charge me $300 for the stairs that I told them were there and were supposed to be included. Scam. All around. I would have lost less money by leaving my things on the curb and setting fire to them because at least I would have paid to get them here in a demolished state.

Move size: 3 Bedroom Home Service cost: $4675

I used this company to move from Louisiana to Georgia. The only thing that was good was Jake, the initial person that I spoke with to book the move.

The problems I ran into were:
1. Increase in price after loading all my items
2. Lack of communication while the company had my items
3. I was lied to about the drop off date
4. I was lied to about the truck breaking down
5. The movers showed up at midnight to unload my belonings in my new house in my new neighborhood (I still wonder what my neighbors thought about me moving in during the middle of the night)
6. I am still missing stuff
7. They completely destroyed one of my dressers.
8. My mattresses were unwrapped riding on the outside of the moving truck
9. I paid for mattress covering and I did not get any special wrapping.

I would not recommend this company. Moving is already hard enough, don't let this company be an additional headache.

Service cost: $2210

Worst Co I have ever dealt with. They were supposed to call and set up time to pack a week in advance. My pick up was set for the 30th, on the 29th I still had not heard from them. I phoned and they said they would be there the 1st. I told them it was not acceptable. They did come the 29th, told me it was going to be $1500 more than I was quoted. Once truck was packed they drove to Texas unpacked truck and loaded in another truck. Not sure the reason behind that. It took them 9 days to deliver my furniture. I had to buy a blow up mattress. Boxs marked fragil were damaged I had to side tables they just shoved in a box with heavy items broke the top off one and a leg off the other. Lost keys to my antique chest and I could go on. They have you sign papers so quick They had marked on all my furniture items that it was scratched. IT WASN'T. They only pay 60 cents a LB for damages. I don't think they care at all about how they handle your belongings. They do a sloppy job knowing they won't have to pay much.   don't believe the good reviews are true. DON"T ever use this CO they should be put out of busines.

Service cost: $3500

DO NOT USE THEM! SERIOUSLY! JUST DON'T DO IT!
 
Didn't show up the day I needed to move even though they told me they would be there by 1pm. My estimate went from $1,400.00 to almost $4,000.00 after they already had my $1,400.00. They have no idea when you stuff is going to be delivered. My stuff is suppose to be delievered TOMORROW AND THEY STILL HAVE NO IDEA EVEN WHEN THEY WILL HAVE A TRUCK "COMING MY WAY" to drop off my stuff.
 
Just awful. Don't even think about using them.

Service cost: $4000

If I could give less than one star, I would. Absolutely terrible customer service, communication, unprofessional, and unorganized. I moved from houston texas to hillsboro oregon. I used long distance movers as an aggregate company who then hired all over the state movers as the actual muscle to get the job done. Strike one on me, never use an aggregator company, the will charge u like crazy for their finders fee services that amount to pretty much nothing. Even the guy from AOTS (all over the state) said the binding estimate fee they charged me was insane. Have I called them directly, it would have only ben a few hundred rather than 2 grand. Least he was honest about that, but who knows.

Anyway, LDM said this move would be based on weight in the truck. I will take a second penalty here because I underestimated my stuff by more than half. I was willing to pay the overage. So moving day comes and the guy who was in charge was pushy, forceful, did not speak coherent english, and seemed to be in it for himself said I would need extra space. He took me outside to show me these equally distanced markings on the outside of the truck and indicated to me that 2 markings of space on the truck was allocated to me. I needed more so he reworked the cost. Originally I needed 540 sq feet, now it was 780..alright that's fine. But when did this become a space issue since I was told by LDM it was about weight. ldm even told me they stop at a weight station amd are suppose to give you the truck weight slip and that's what pricing is based off of. It wasn't and when I told the head guy, he looked at me like I was as insane.

While they continue to load, I call LDM and ask why there is no communication between companies. She then calls the other company and I'm on hold for forever..on my moving day. Then the guy from AOTS tells his guys to stop and said I wanted to cancel the job. I never said that, I am asking why no one has correct information.

I was too stressed at that point to care. I said keep loading, we will do it your way. My mom was outside at this point watching them load the truck and as they stacked things on the moveable ramp, a gust of wind came and knocked a box of glass dishes off of a 4 box high (why are u stacking boxes of glass 4 high?) To the ground. Everything in the box shattered. Ok, fine..honest mistake I thought. Just keep going. I tipped each worker 20 dollars an hour, 2 hours each, 3 workers was 120 dollars. That's fair but tbh, the head guy did not deserve it. Also we don't know each other yet he used lots of profanity around my mother an I, not directed toward us but in his natural jargon.

So one million years later, in actuality 2 weeks later, I call from oregon and ask for an eta on my stuff. Of course how this company works, its like a moving co op, multiple peoples things going in the same direction move together. Originally LDM told me 16 to 21 business days. Fine, I check back after some time and they still haven't left. Finally get a hold of someone, a rude woman with a heavy texas accent, who told me they had 30 business days to deliver. Not what was originally told to me but nothing in this scenario was so ok, ill swallow it. my stuff arrives on the 23rd business day. Now this section deserves a whole nother paragraph.

They dudes (3 guys) arrive. Before anyone gets off, that morning my husband and I call the movers to ask why the final drop off fee is more than the pick up fee as I was told it would be the same. My question was simple: is the drop off fee higher because of the space adjustment? The same woman from LDM could not answer, she didn't understand. Anywho, finally got the answer that they split the adjustment to 150 something on the pick up making is 1480 something and put the bulk of the adjustment for space price on the drop off. Apparently this was done because the guy said he thought I didn't have enough money. First of all, rude af, I never said I couldn't pay and how dare u assume that. Second, why didn't u just explain it to me before you did it that way. Lets move on. Before the guys even step foot in my house I said all items marked bedroom, office or bathroom go upstairs, the rest stays on the first floor. 20 mins into this ordeal it seems to be going ok, some people are taking boxes up, some putting together items. Eventually all boxes start pilling up in the living room.

Now, everything is essentially in the house and they main dude, a white guy with a serious attitude and was either previously high or currently high because he wreaked of weed, had my husband signing something saying it was all in the house. We thought, ok looks like everything is here, were just waiting for the rest of the stuff to be taken upstairs and another table to be put together. My husband and I look at each other puzzled because I made it clear that there was more to be done. THEY LEFT. Fuming, I call LDM and have them come back to finish the job. They left with 75 percent of it done, who does that? The guy didn't even apologize for leaving. He sloppily puts together a vanity table which I am now tightening the legs since he didn't care to, and take the rest of the boxes upstairs. We did not tip them as this was completely unprofessional and disjointed. They leave.

Ten minutes later the white guy with the attitude and possible substance abuse problem comes back and asks my husband to write a review. My husband ask about this company or LDM? The guy replies with "whatever". Are you serious right now? Am I being punked? Who does this?

Never ever ever in your life hire either of these companies. Save your time and money.

Move size: 2 Bedroom Home Service cost: $5800

I initially set up my move through some company called Arrow Movers but these are the people who serviced the move. Completely unprofessional and the worst experience I have had with movers. Committed to picking up on Friday but moved my date up. Stated they would arrive between 11 and 12. The day off I get a call around 13 saying they will be and there in an hour then but didn't show up until after 2. Called customer service to complain about the inconvenience and the jacked up price. Was told I would a call back from the regional dispatch in 10 minutes and never heard from them. The driver was horrible at managing his schedule and caused me to have to ask a family member to leave her job to meet them because the I had to return to work after waiting an hour for them. I would rather pay more then use Arrow Movers or this company again.

Move size: 1 Bedroom Home Service cost: $1437